Peak Journey Support

Contact Support

For the fastest help, include the issue you are seeing, the steps that led to it, your device model, iOS version, Peak Journey app version, and the email address or handle on your account if you have one.

Screenshots can be useful when they show an error message, but please avoid sending private photos, routes, or other sensitive information unless we specifically need it to resolve your request.

Common Help Topics

• GPS run tracking, location permissions, route accuracy, and run proof.
• Focus timers, interrupted sessions, and saved focus history.
• Pose-assisted exercises, camera permissions, rep counts, and form detection.
• Private Daily Captures, avatars, share cards, and public proof links.
• Streaks, badges, habit totals, and per-habit leaderboard placement.
• Apple or Google sign-in, sync, account recovery, and account deletion.

Troubleshooting

Many tracking issues are caused by device permissions, low power modes, connectivity, or an outdated app build.

• Update Peak Journey to the latest version available in the App Store.
• Check iOS Settings for Location, Camera, Photos, Motion, and Notifications permissions.
• Make sure your device has a stable connection before signing in or syncing progress.
• Restart the app if a session, share page, or leaderboard view appears stale.

Legacy iOS Subscriptions and Refunds

Peak Journey 1.1.0 and later is free and has no consumer subscription. Users on version 1.0.0 must update the app to receive unlimited free access; this change is not delivered over the air to the older binary.

If you previously subscribed on iOS, check or cancel the legacy subscription in iOS Settings > your name > Subscriptions. Apple controls billing and refunds. Request a refund at reportaproblem.apple.com or contact Apple Support. You may also email us with your app version and approximate purchase time, but do not send payment-card details or an App Store password.

Account, Data, and Privacy

You can request help with account deletion, access, correction, privacy questions, or data-related concerns by emailing support@peakjourney.app. You can also review our Privacy Policy, Terms of Use, and Community Guidelines.

Safety

Peak Journey is for general habit, wellness, training, and productivity support. It is not medical advice, emergency support, or a substitute for professional care. Stop any activity if conditions feel unsafe, and contact local emergency services for urgent safety issues.