Support
Peak Journey Support
Help with verified habit sessions, account access, subscriptions, privacy requests, and app troubleshooting.
Email us at support@peakjourney.app. Please do not send passwords, full payment card details, raw location files, or sensitive medical information by email.
You can also join the Peak Journey Discord community for product updates, feedback, and community support.
Contact Support
For the fastest help, include the issue you are seeing, the steps that led to it, your device model, iOS version, Peak Journey app version, and the email address or handle on your account if you have one.
Screenshots can be useful when they show an error message, but please avoid sending private photos, routes, or other sensitive information unless we specifically need it to resolve your request.
Common Help Topics
- GPS run tracking, location permissions, route accuracy, and run proof.
- Focus timers, interrupted sessions, and saved focus history.
- Pose-assisted exercises, camera permissions, rep counts, and form detection.
- Photo check-ins, avatars, share cards, and public proof links.
- Streaks, badges, habit totals, and per-habit leaderboard placement.
- Guest mode, sign-in, sync, account recovery, and account deletion.
Troubleshooting
Many tracking issues are caused by device permissions, low power modes, connectivity, or an outdated app build.
- Update Peak Journey to the latest version available in the App Store.
- Check iOS Settings for Location, Camera, Photos, Motion, and Notifications permissions.
- Make sure your device has a stable connection before signing in or syncing progress.
- Restart the app if a session, share page, or leaderboard view appears stale.
Subscriptions and Refunds
App Store subscriptions, renewals, cancellations, and refunds are managed through your Apple account and App Store settings. If Peak Journey Pro or another paid feature does not unlock after purchase, contact us with the approximate purchase time and the Peak Journey account email or handle you use in the app.
Account, Data, and Privacy
You can request help with account deletion, access, correction, privacy questions, or data-related concerns by emailing support@peakjourney.app. You can also review our Privacy Policy and Terms of Use.
Safety
Peak Journey is for general habit, wellness, training, and productivity support. It is not medical advice, emergency support, or a substitute for professional care. Stop any activity if conditions feel unsafe, and contact local emergency services for urgent safety issues.
